Returns & Refunds policy
At INTELLAVERSE LLP, we strive to ensure that our customers are delighted with their purchases. However, if for any reason you are not completely satisfied with your order, we offer a 10-day return policy from the date of receiving the product, subject to the following terms and conditions:
Return Conditions:
Return Period: You may return the product within 10 days from the date of receiving the item. Any return requests made after this period will not be accepted.
Original Tags Intact: To be eligible for a return, the product must be in its original condition, with the tags still attached. Products that have been worn, washed, or altered in any way will not be accepted for return.
Valid Reason: Returns will only be accepted if there is a valid reason for the return, such as a damaged or incorrect product. We reserve the right to refuse returns without a valid explanation.
Product Unboxing Video: To process a return, we require a clear video of the product being unboxed. This helps us verify the condition of the product and identify any issues with the packaging or damage during delivery. Please ensure the video clearly shows the product, packaging, and any defects, if applicable.
Return Shipping Costs: The return shipping costs will be borne by the customer. Products must be returned to the office address mentioned on your invoice. Please ensure the product is securely packaged to prevent damage during transit.
Refund Processing: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be credited to your original payment method. Shipping charges are non-refundable.
How to Return a Product:
Contact Customer Care: Before returning any product, please reach out to our Customer Care team at [insert customer care contact details] with your return request and the reason for the return.
Provide Unboxing Video: Share the required unboxing video along with your order details for verification.
Return Approval: Once your return request is approved, we will provide instructions for shipping the product back to us.
Exclusions:
Products purchased through special offers, sale events, or with discounts may not be eligible for returns unless there is a defect or error in the product.
Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.
For any further queries or detailed assistance, feel free to contact our Customer Care team at INTELLAVERSE@GMAIL.COM.
Thank you for choosing IntellaVerse! We appreciate your understanding and are committed to ensuring a smooth return and refund process.